Yes, your courier will provide you with change if necessary.

• Time slots for deliveries:
  • Morning: 11:00 AM – 2:00 PM
  • Afternoon:2:00 PM – 5:00 PM
  • Evening: 6:00 PM – 9:00 PM
  • Night: 9: 00 PM – 12:00 AM
• Delivery fee
  • Same-Day Delivery : $10.00
  • Next-Day Delivery: $5.00

Yes, you may request a specific time range, but not an exact time. Our couriers optimize their routes to maximize efficiency.

You may request a time range on your special delivery notes if you wish. Here are some examples below:

Eg. “Please deliver between 11:00 AM – 12:00 PM.”

Eg. “Deliver anytime after 12:00 PM.”

You cannot request an exact time. Example below:

Eg. “Deliver for 11:00 AM.”

We cannot always guarantee your preferred delivery time, but will do our best to fulfill your request.

No, our courier does not ring the door bell or knock on your door unless requested on your notes before you place your order. They will simply give you a call upon arrival.

For all members that lives in a condo or apartment, they would need to come downstairs and meet with our courier. Our courier does not come up stairs.

If you happen to miss your delivery, you can contact us to arrange for the next available time slot. 

In most cases, your courier will wait for only 10 minutes upon arrival. But if you get in contact with us prior; we will absolutely do our best to accommodate your request.

For our driver’s safety, we do not provide live tracking. However, we do provide automated text eta to inform you that your delivery is on the way.

Members will receive a 30 minute text eta at the beginning of each time slot.
Members will receive an automated text when the courier is roughly 15 minutes away.

No, your courier will not provide you with change. We apologize for the inconvenience.

Our courier’s maximum wait time is 15 minutes! We recommend our members to be early.

We will always be ready for your selected time. You will receive an automated text when your order is ready for pickup. Our courier will also contact you to confirm that you’re at the specified location.

We recommend all members to meet with our courier at the requested time frame.

Unfortunately we cannot meet early or stay long.

Please contact us via phone or live chat to reschedule your order.

Yes, our pickup location will change here and there. Please read the pickup instructions carefully for the most updated pickup location.

Nope! Since all members will be required to sign up with their ID, we don’t need your ID for future orders since you’ve been verified.

Yes, you will receive a Canadapost tracking order in your order confirmation email. Members will also be opt into our SMS delivery updates so that you would be informed all the way.

Unfortunately, we only accept EMT payments for online orders.

All orders received before 2PM E.T, will be shipped same day. All orders after will be shipped the next following day.

CanadaPost ships only during the weekday. All orders placed over the weekend, will be shipped on Monday.

For security reason, we do not leave your package over the weekend at CanadaPost.

No, ID will be required for accepting the package because we asked for your ID upon registration.

Shipping varies per location. Typically 2-5 days.

Yes, our shipping is discreet and smell proof. We enclose our products in bubble mailers.

Yes, the package will be dropped off at your door unless missed.

Please double check your community mailbox or post office in case you’ve missed your delivery.

We implemented SMS delivery updates to inform you every step of the way.

Yes, it will be shipped as a standard parcel. Anyone home will be able to receive the package.